Maintenance & Repairs

When something needs attention, residents shouldn’t have to chase updates. Our maintenance process is built around responsiveness, organization, and follow-through. Requests are reviewed quickly, categorized by urgency, and assigned to the right person or vendor, so issues move forward without getting stuck.

We also focus on communication. Residents receive confirmation that the request has been received, updates as it’s scheduled, and closure once it's completed. For repairs, quality matters, not just speed, so we coordinate the right solution, track progress, and maintain consistent standards across all properties.

Included in this service:

• Maintenance request intake and triage by urgency
• Scheduling coordination and arrival expectations
• Vendor dispatch and repair oversight
• Photo documentation when helpful
• Follow-up confirmation after completion
• Prioritization for urgent/safety-related issues
• Clear communication from request to resolution