Privacy Policy

Effective Date: January 10, 2026

Gjonaj Management (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, how we share it, and the choices you have. This Policy applies to our website, resident portal, and any online forms, communications, or services that link to this Privacy Policy.

By using our website or services, you agree to the practices described in this Policy.

What information do we collect?
We collect information you provide directly, information collected automatically when you use our website/portal, and information from third parties where permitted.

‍Information you provide to us
1. Contact details such as name, email address, phone number, and mailing address
2. Application and leasing information such as household details and information needed to process an application (where applicable)
3. Resident portal information such as account credentials and profile details
4. Maintenance request details such as issue descriptions, photos, preferred access times, and related communications
5. Payment-related information if you pay rent or fees through our portal or payment processor (note: we generally do not store full payment card numbers; payment processing is typically handled by a third-party processor)
6. Communications such as messages, emails, call notes, or support requests you send us

‍Information collected automatically
1. Device and usage data such as IP address, browser type, device identifiers, operating system, pages visited, and timestamps
2. Cookies and similar technologies to remember preferences, understand site usage, and improve performance

‍Information from third parties
1. Service providers (for example, resident portal providers, email providers, analytics providers, payment processors)
2. Screening services where permitted and applicable to application processing
3. Public sources or partners when necessary to provide services, comply with law, or prevent fraud

How do we use your information?
We use your information to operate our website and services, manage properties, support residents, and run safe, reliable operations.

‍We may use your information to:
1. Create and manage resident portal accounts and authenticate access
2. Process requests, including maintenance requests, support tickets, and general inquiries
3. Provide leasing-related services, including tours, application processing, and move-in coordination
4. Facilitate rent payments and related transaction communications
5. Send service and operational communications (for example, account notices, building updates, or policy changes)
6. Respond to questions and provide resident support
7. Improve our website, portal experience, and service quality
8. Detect, prevent, and address fraud, misuse, or security incidents
9. Comply with legal obligations and enforce agreements

How do we share your information?
We do not sell your personal information. We share information only as needed to provide services, operate the portal, comply with law, and protect our residents, properties, and business.

‍We may share information with:
1. Service providers who help us run our business (resident portal, hosting, email, analytics, customer support tools, maintenance coordination tools, payment processors)
2. Vendors and contractors (for example, maintenance vendors) when necessary to respond to requests and complete work
3. Legal and compliance parties if required by law, subpoena, court order, or to protect rights, safety, and property
4. Business transfers if we are involved in a merger, acquisition, reorganization, or sale of assets (your information may be transferred as part of that transaction)

Cookies and tracking technologies
We may use cookies and similar technologies to help our website function, remember preferences, understand usage, and improve performance. You can control cookies through your browser settings. If you disable cookies, some site features may not work as intended.

How long do we keep your information?
We keep personal information only as long as necessary for the purposes described in this Policy, including to provide services, maintain records, resolve disputes, comply with legal obligations, and enforce agreements.

Retention periods depend on the type of information and why we collected it. For example:
1. Resident account and service records may be retained for operational and legal purposes
2. Maintenance request records may be retained to track service history and property care
3. Payment records may be retained to meet accounting and legal requirements
When we no longer need the information, we take reasonable steps to delete or de-identify it, consistent with applicable laws and legitimate business needs.

What are your privacy rights?
1. Depending on where you live, you may have rights regarding your personal information. These may include the right to:
2. Request access to the personal information we hold about you
3. Request correction of inaccurate or incomplete information
4. Request deletion of certain information, subject to legal and operational limits
5. Object to or restrict certain processing, where applicable
6. Opt out of certain communications (for example, marketing emails)

‍How to exercise your rights
To make a request, contact us at: [privacy@gjonajmanagement.com] (or your preferred contact email) and include “Privacy Request” in the subject line. We may need to verify your identity before processing your request.

‍Marketing communications
If we send marketing emails, you can opt out at any time using the unsubscribe link in the email. Operational or service emails (for example, account notices or maintenance updates) may still be sent when necessary.

How do we keep your information safe?
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. Safeguards may include access controls, secure hosting, encryption in transit where supported, and vendor oversight.

No system is completely secure. If you believe your account has been compromised, contact us immediately and reset your password (if applicable).

Children’s privacy
Our website and services are not directed to children, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

Links to other websites
Our website or portal may link to third-party sites or services. We are not responsible for the privacy practices of third parties. We recommend reviewing their privacy policies before providing information.

Changes to this Privacy Policy
‍We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Effective Date” above. Continued use of our website or services after changes means you accept the updated Policy.

Contact us
If you have questions about this Privacy Policy or our privacy practices, contact us:

‍Gjonaj Management
Email: xxxx@ffff.com
Phone: (718) 798-4726
Address: 275 E Gun Hill Rd Bronx, NY 10467